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June 12, 2013 / dlitgroup

Early Alert Systems

meegan's musings

A Faster Connection: Using Technology to Enhance Engagement between Faculty and Students
Randall Melton, Lake Michigan College

Lake Michigan College built an internal attendance system (Pig) which they have connected to their CRM system which includes this cycle: recruitment > advising > contact management > early warning > retention management. Faculty log into a web page, select their course, and uncheck all of the absent students. At LMC, they have until 12:00 pm the following day to enter attendance. There is also a button for faculty to use to cancel a class. First students get a “We Miss You” email which is caring and concerned. After three strikes, students receive the “Three Strikes Rule” email which is automatically generated and is more strongly worded. Students do respond to these automated emails, so it is very important when implementing an automated email system that  you are prepared for those responses.

The system…

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