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August 31, 2011 / dlitgroup

New this Fall: Real-time Chat Support!

Distance Learning and Instructional Technologies will be offering live, real-time support via Blackboard IM (formerly Wimba Pronto) on Mondays, Wednesdays, Thursdays, and Fridays from noon to 5 pm.

To access this service, you need to have Blackboard IM installed on your computer. You can obtain Blackboard IM by logging in to Blackboard and click the Blackboard IM link from the Tools menu in Blackboard.  Follow the prompts to create an account and download the software.

If you already have Blackboard IM installed, launch the program and click on the School tab. Find Distance Learning and Instructional Technologies and double click to connect with us.

You will be prompted to indicate the reason you are entering the chat session.

Then you will be placed into a queue until the DLIT representative can respond to your question. You will see a message like the one below when you have been promoted into the chat session.


You can also use Blackboard IM to hold virtual office hours with your students! For resources and more information on Blackboard IM, click here http://cms.grcc.edu/bbim.

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