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October 14, 2010 / dlitgroup

Weekly Updates – October 15th

The following updates are from the DLIT department for the week ending October 15th:

  • Faculty Support Tickets – The DLIT department supported more than 50 requests for support by faculty throughout the week.  Additionally many faculty are requesting (and expecting) phone support and the DLIT office is unable to respond due to limits on staffing and resources as the department was not setup as a “live” faculty IT help desk.  Supporting crisis situations with faculty is becoming an issue as the response time is a challenge.  A capacity study will be created which will be used to report back to the administration.  [Linked to Extending Bb Learn Platform and DL CAP]
  • You are in the Top 100 Faculty Email – A email was sent to faculty that are the most active users.  This email provided a small thank you to faculty for dedicating the time to place resources online.  Here was the text of the email: [Linked to Extending Bb Learn Platform]Dear Professor,You are receiving this email because you are in the top 100 faculty as far as activity/clicks in Blackboard in the past 30 days. I just wanted to send out a special note of thanks – since we know that students appreciate it when their instructors use Blackboard.

    Thank you for going the extra mile for students by leveraging Blackboard!

  • Online and Hybrid Instructor/Courses Records – Time was spent to clean up the spreadsheet that is currently being used to store faculty certifications and online course approvals.   [Linked to DL CAP]
  • Bb Disk Space – Blackboard disk space ran out on Oct 13th evening.  IT responded quickly to resolve the situation and add disk space.
  • Bb Assessment Issue – An email was sent to 173 faculty, regarding an issue that was uncovered that has to do with students receiving an “access denied” error message if they double click during a one question at a time assessment. [Linked to Extending Bb Learn Platform]
  • 351M Disk Image – We evaluated the PC image that will be used for the Center for Teaching Excellence faculty training lab in 351M.  A few modifications were suggested. [Linked to Extending Bb Learn Platform]
  • Bb Test Server – Thanks to IT, we now have access to a test server for Blackboard.  This will be used to evaluate Service Pack 3. [Linked to Extending Bb Learn Platform]
  • Evaluate Next Gen Learning Challenges Grant – Time was spent to evaluate the $20 Million Bill and Melinda Gates Foundation grant.  This grant seems like a great opportunity for the campus. [Linked to Extending Bb Learn Platform and DL CAP]
  • OHCC Course Development and Preparation – 18 faculty are enrolled for this semester’s OHCC course.  Time was spent this week preparing the course and communicating with the faculty in preparation for tomorrow’s orientation.  There will be no required face to face sessions for this cohort. [Linked to DL CAP]
  • MCCVLC Webinar “Freeware Project Demo” – We attended a Webinar on a FIPSE Grant ( to determine if GRCC should be involved.  About the grant: The LeCroy Center for Educational Telecommunications of Dallas County Community College District recently received funding from the U.S. Department of Education’s Fund for the Improvement of Post-Secondary Education (FIPSE) to explore the concept of open courseware. Through its Dallas TeleLearning operation, the LeCroy Center has invited MCCVLC member institutions to participate in the Freeware project. [Linked to DL CAP]
  • Bb Guest Deposit – The Bb Guest Deposit system is now working and was fixed by the vendor that provides this service for the Blackboard Transact product.
  • Web Team Meeting – Eric Kunnen had the opportunity to participate in a meeting to discuss the new website for GRCC.  The new look is very appealing.   Additionally, Blackboard has been discussed to become “myGRCC” and enable enhanced integration with Peoplesoft.  This is a very promising project that will expand Blackboard use and further leverage the power of the Bb portal. [Linked to Extending Bb Learn Platform]
  • Relay Meeting – Eric Kunnen met with Kevin O’Halla, Donovan Wallace, and Szymon Machajewski to review plans to upgrade to the latest release of Camtasia Relay.  Also discussed in the meeting was the need for microphones for faculty as most desktops and many laptops currently deployed by the campus do not have built-in microphones which are needed for lecture capture.

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